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Research article

First published 2016-2

Employee Emotional Competence

Cécile Delcourt, Dwayne D. Gremler, Allard C. R. van Riel [...]

Journal of Service Research

Open access

Research article

First published 2020

Socio-emotional competencies,socio-economic factors,and the employability process of female graduates in the Kingdom of Saudi Arabia

Leila Aloui, Anwar Yahia Shams Eldin

International Journal of Engineering Business Management

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Research article

First published 2003-1

Emotional Competence at work

Naval Karrir

Paradigm: A Management Research Journal

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Research article

First published 2021-9

Emotional Labor and Professionalism: Finding Balance at the Local Level

Nicole M. Humphrey

State and Local Government Review

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Research article

First published 2022-11

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

Dana R. Vashdi, Tal Katz–Navon, Marianna Delegach

Cornell Hospitality Quarterly

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Research article

First published 2008-4

Work-group emotional climate,emotion management skills,and service attitudes and performance

Charmine E.J. Härtel, Helen Gough, Günter F. Härtel

Asia Pacific Journal of Human Resources

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Research article

First published 2024-4

The influence of leadership styles and supervisor communication on employee burnout

Yifan Xu, Kristen Farris

Journal of General Management

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Research article

First published 2023-11

‘Put me on to a male agent’: Emotional labor and performing gender in call centers

Ayşegül Akdemir

Current Sociology

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Research article

First published 2019-4

The Impact of Emotional Intelligence on Workplace Behaviour: A Study of Bank Employees

Simarjeet Makkar, Sriparna Basu

Global Business Review

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Research article

First published 2023-10

Agile Project Management and Emotional Exhaustion: A Moderated Mediation Process

Tabea Augner, Carsten Christoph Schermuly

Project Management Journal

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