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Retricted access

Research article

First published 2019-1

How the Employee Looks and Looks at you: Building Customer–Employee Rapport

Kawon Kim, Melissa A. Baker

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2010-02

Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2000-08

Customer-Employee Rapport in Service Relationships

Dwayne D. Gremler, Kevin P. Gwinner

Journal of Service Research

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Research article

First published 2022-2

Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

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Research article

First published 2014-7

Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters

Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni [...]

Journal of Marketing

Open access

Research article

First published 2025

Customer Agency in Interactive Service: Small Talk and Rapport at the Cafe Counter

Sylvaine Tuncer, Eric Laurier

Sociology

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Other

First published 2003-11

Rethinking Service Recovery Strategies

Tom DeWitt, Michael K. Brady

Journal of Service Research

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Research article

First published 2019-11

Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies,Rapport,Satisfaction with the Guide Service,Tour Satisfaction,and Word of Mouth

Jinsoo Hwang, JungHoon (Jay) Lee

Journal of Travel Research

Retricted access

Research article

First published 2020-5

Customer Ethnic Bias in Service Encounters

Marc Linzmajer, Simon Brach, Gianfranco Walsh [...]

Journal of Service Research

Open access

Research article

First published 2025

Peer Interactions in Self-Service Contexts: Comfort,Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

Estelle Van Tonder, Yuanyuan (Gina) Cui, Patrick van Esch [...]

Australasian Marketing Journal

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