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Articles (41)

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1-10 of 41 results for employee–customer identification

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Select article: Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

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Research article

First published 2017-8

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang [...]

Journal of Service Research

Select article: Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

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Research article

First published 2014-5

Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

Daniel Korschun, C.B. Bhattacharya, Scott D. Swain

Journal of Marketing

Select article: The Analysis of Corporate Social Responsibility,Identification and Customer Orientation by Structural Equation Modelling and Artificial Intelligence

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Research article

First published 2022-9

The Analysis of Corporate Social Responsibility,Identification and Customer Orientation by Structural Equation Modelling and Artificial Intelligence

Seniz Ozhan, Erkan Ozhan, Gamze Yakar Pritchard

Vision: The Journal of Business Perspective

Select article: Social Identity and the Service-Profit Chain

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Research article

First published 2009-3

Social Identity and the Service-Profit Chain

Christian Homburg, Jan Wieseke, Wayne D. Hoyer

Journal of Marketing

Select article: Establishing and Maintaining Customer Loyalty and Employee Identification in the New Economy

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Research article

First published 2001-05

Establishing and Maintaining Customer Loyalty and Employee Identification in the New Economy

Craig R. Scott

Management Communication Quarterly

Select article: The Role of Leaders in Internal Marketing

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Research article

First published 2009-3

The Role of Leaders in Internal Marketing

Jan Wieseke, Michael Ahearne, Son K. Lam [...]

Journal of Marketing

Select article: Not Just for Customers Anymore: Organization Facebook,Employee Social Capital,and Organizational Identification

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First published 2020-10

Not Just for Customers Anymore: Organization Facebook,Employee Social Capital,and Organizational Identification

Patricia M. Sias, Kaylin L. Duncan

International Journal of Business Communication

Select article: Does Customer Experience Always Benefit Company? Examining Customers’ Epistemic Motivation and Interaction With Service Contexts

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Research article

First published 2022-2

Does Customer Experience Always Benefit Company? Examining Customers’ Epistemic Motivation and Interaction With Service Contexts

Vu Thi Mai Chi, Widya Paramita, Tran Ha Minh Quan

Australasian Marketing Journal

Select article: Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

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Research article

First published 2009-7

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

Christian Homburg, Jan Wieseke, Torsten Bornemann

Journal of Marketing

Select article: A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation

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Research article

First published 2023-11

A Two-Path Moderated Mediation Model of Customer-Driven Service Innovation

Feng Zeng Xu, Emily Ma, Yun Zhang

Cornell Hospitality Quarterly

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