Xujun Zhao, Ye Tian, Dalong Han [...]
Liana Victorino, Rohit Verma, Bryan L. Bonner [...]
Younghoon Lee, Sungzoon Cho, Jinhae Choi
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman
M. Pamilo, H. Suoranta, I. Suramo
A.S. Tolba, H.A. Khan, A.M. Mutawa [...]
Ya Ma, Chunqiang Li, Yongfeng Wang [...]
Songtao Xue, Xianzhi Li, Liyu Xie [...]
R. Menaka, R. Karthik, S. Saranya [...]
Yuk Fai Leung, John E. Dowling
, Chunqiang Li, Yongfeng Wang , Xianzhi Li, Liyu Xie , R. Karthik, S. Saranya 
