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Research article

First published 2022-3

The role of interactivity on customer engagement in mobile e-commerce applications

Ami Fitri Utami, Irwan Adi Ekaputra, Arnold Japutra [...]

International Journal of Market Research

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Research article

First published 2024-6

The Level of Internal Customer Satisfaction with the Android-based Laboratory Result Application in an Indonesian Tertiary Hospital

Phey Liana, Venny Patricia, Meika Shofiarani [...]

Journal of Health Management

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Research article

First published 2005-10

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

Sunil Mithas, M.S. Krishnan, Claes Fornell

Journal of Marketing

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Research article

First published 2004-8

Customer lifetime value approaches and best practice applications

V. Kumar, Girish Ramani, Timothy Bohling

Journal of Interactive Marketing

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Research article

First published 1998-2

Customer lifetime value: Marketing models and applications

Paul D. Berger, Nada I. Nasr

Journal of Interactive Marketing

Open access

Research article

First published 2023-11

Operationalizing Customer-perceived Value as an Emergent Variable: Empirical Evidence from Mobile Food Ordering and Delivery Applications

Taşkın Dirsehan, Cansu Tor Kadıoğlu

Journal of Creating Value

Open access

Research article

First published 2023-10

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Chao Wang, Zhigang Wang

Sage Open

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Research article

First published 2000-1

Factor Analysis – An Application to Assess Customer Satisfaction

Sangeeta Arora

Paradigm: A Management Research Journal

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Research article

First published 2003-10

What's in a Conversation? Addressing the Impact of Web Applications on Associate-Customer Conversations

Jennifer A. Al-Safar, Merrill J. Zavod, Ann C. Fulop

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2010-1

Quantifying the Benefits: Application of Customer Loyalty Modeling in Public Transportation Context

Jason Minser, Valerie Webb

Transportation Research Record: Journal of the Transportation Research Board

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