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1-10 of 490 results for customer-service provider relationship

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Select article: Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships

Open access

Research article

First published 2020-11

Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships

Pascal Güntürkün, Till Haumann, Sven Mikolon

Journal of Service Research

Select article: Relationships between Service Providers and Their Impact on Customers

Retricted access

Research article

First published 2002-05

Relationships between Service Providers and Their Impact on Customers

Jody Hoffer Gittell

Journal of Service Research

Select article: Service Provider Type as a Predictor of the Relationship between Sociality and Customer Satisfaction

Retricted access

Research article

First published 2005-07

Service Provider Type as a Predictor of the Relationship between Sociality and Customer Satisfaction

Chas D. Koermer

International Journal of Business Communication

Select article: Study of Relationship of Demographic Factors with Brand Choice and Brand Switching of Customers of Mobile Phone Service Providers in Kolkata

Retricted access

Research article

First published 2008-2

Study of Relationship of Demographic Factors with Brand Choice and Brand Switching of Customers of Mobile Phone Service Providers in Kolkata

Shibashish Chakraborty, Kalyan Sengupta

Management and Labour Studies

Select article: The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?

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Research article

First published 2002-07

The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?

Peter C. Verhoef, Philip Hans Franses, Janny C. Hoekstra

Journal of the Academy of Marketing Science

Select article: The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

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Research article

First published 2016-10

The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

Jae-wan Kang, Jeong-ho Heo, Joon-ho Kim

Tourism and Hospitality Research

Select article: Consumer Reactions to Firm Signals in Asymmetric Relationships

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Research article

First published 2005-08

Consumer Reactions to Firm Signals in Asymmetric Relationships

Sonia San Martín, Carmen Camarero

Journal of Service Research

Select article: Point Redemption in Loyalty Programs: The Role of Customer Relationship Characteristics and Their Implications for Service Providers

Retricted access

Research article

First published 2025-11

Point Redemption in Loyalty Programs: The Role of Customer Relationship Characteristics and Their Implications for Service Providers

Chen Li, Srinivasan Swaminathan, Junhee Kim

Journal of Service Research

Select article: Do More Services Lead to Better Buyer–Supplier Relationships? The Unintended Consequence of Manufacturing Firms Providing Customer Solutions

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Research article

First published 2026

Do More Services Lead to Better Buyer–Supplier Relationships? The Unintended Consequence of Manufacturing Firms Providing Customer Solutions

Wengao Huang, Zelong Wei, Yongchuan Bao [...]

Production and Operations Management

Select article: Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

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Research article

First published 2000-11

Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

Laurel Scanlan, Janelle McPhail

Journal of Hospitality & Tourism Research

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