Search results: Sage Journals

Restricted accessResearch articleFirst published January, 2016

Does the Customer Matter Most? Exploring Strategic Frontline Employees’ Influence of Customers,the Internal Business Team,and External Business Partners

Christopher R. Plouffe, Willy Bolander, Joseph A. Cote [...]

Journal of Marketing

Restricted accessResearch articleFirst published April, 2026

Resource flows in a multi-directional integrated value creation model

Hope Arabie, Corey J Fox, Steven W Rayburn

Journal of General Management

Restricted accessReview articleFirst published December, 2012

Serve,Nudge,and Share

M. Ernita Joaquin

State and Local Government Review

Restricted accessBook reviewFirst published November, 2012

Book Review: Citizen,Customer,Partner: Engaging the Public in Public Management

Myungjung Kwon

The American Review of Public Administration

Restricted accessResearch articleFirst published September, 2022

Police interventions in victims’ encounters of intimate partner violence in a rural setting

Masefako A Gumani

South African Journal of Psychology

Open accessResearch articleFirst published October, 2023

Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support

Helena Tegler, Stina Fernqvist, Marie Flinkfeldt

Discourse Studies

Restricted accessCase reportFirst published May, 2017

Onboarding customer companies to electronic invoicing platform – developing a marketing and a partnering strategy for Tieto,an e-invoicing service provider

Esko Penttinen, Tapani Rinta-Kahila

Journal of Information Technology Teaching Cases

Restricted accessResearch articleFirst published November, 2013

Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing between Suppliers in Coopetition? the Role of Customer Participation

Hillbun (Dixon) Ho, Shankar Ganesan

Journal of Marketing

Restricted accessReview articleFirst published April, 1994

Book Reviews : Parents and Schools: Customers,Managers or Partners? Edited by Pamela Munn (Routledge,1993) £12. 99 paperback ISBN 0 415 08926 3

Alison Kelly

Educational Management Administration & Leadership

Restricted accessOtherFirst published July, 2009

Management of Multi Alliances for Innovation

Shilpi Jain, Pallavi Srivastava

Asian Journal of Management Cases

Restricted accessResearch articleFirst published January, 2016

Does the Customer Matter Most? Exploring Strategic Frontline Employees’ Influence of Customers,the Internal Business Team,and External Business Partners

Christopher R. Plouffe, Willy Bolander, Joseph A. Cote [...]

Journal of Marketing

Restricted accessResearch articleFirst published April, 2026

Resource flows in a multi-directional integrated value creation model

Hope Arabie, Corey J Fox, Steven W Rayburn

Journal of General Management

Restricted accessReview articleFirst published December, 2012

Serve,Nudge,and Share

M. Ernita Joaquin

State and Local Government Review

Restricted accessBook reviewFirst published November, 2012

Book Review: Citizen,Customer,Partner: Engaging the Public in Public Management

Myungjung Kwon

The American Review of Public Administration

Restricted accessResearch articleFirst published September, 2022

Police interventions in victims’ encounters of intimate partner violence in a rural setting

Masefako A Gumani

South African Journal of Psychology

Open accessResearch articleFirst published October, 2023

Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support

Helena Tegler, Stina Fernqvist, Marie Flinkfeldt

Discourse Studies

Restricted accessCase reportFirst published May, 2017

Onboarding customer companies to electronic invoicing platform – developing a marketing and a partnering strategy for Tieto,an e-invoicing service provider

Esko Penttinen, Tapani Rinta-Kahila

Journal of Information Technology Teaching Cases

Restricted accessResearch articleFirst published November, 2013

Does Knowledge Base Compatibility Help or Hurt Knowledge Sharing between Suppliers in Coopetition? the Role of Customer Participation

Hillbun (Dixon) Ho, Shankar Ganesan

Journal of Marketing

Restricted accessReview articleFirst published April, 1994

Book Reviews : Parents and Schools: Customers,Managers or Partners? Edited by Pamela Munn (Routledge,1993) £12. 99 paperback ISBN 0 415 08926 3

Alison Kelly

Educational Management Administration & Leadership

Restricted accessOtherFirst published July, 2009

Management of Multi Alliances for Innovation

Shilpi Jain, Pallavi Srivastava

Asian Journal of Management Cases