The following is a review of John Clayton Thomas’ book Citizen, Customer, Partner: Engaging the Public in Public Management. This review examines the book’s guidelines to managers on the public’s three roles in administration.
AlfordJohn. 2009. Engaging the public sector clients: From service-delivery to co-production. London: Palgrave Macmillan.
2.
FountainJane. 2001. Paradoxes of public sector customer service. Governance14:55–73.
3.
FreemanJ.MinowM., eds. 2009. Government by contract: Outsourcing and American democracy. Cambridge, MA: Harvard University Press.
4.
HuntingtonSamuel, P.1975. The United States. In The crisis of democracy, ed. CrozierMichaelHuntingtonSamuelWatanukiJoji, 59–118. New York: New York University Press.
5.
JoaquinM. ErnitaGreitensThomas J.. 2012. The ARRA websites through the lens of digital accountability and citizen engagement. In E-Governance and civic engagement: Factors and determinants of e-democracy, ed. ManoharanAroonHolzerMarc, 1–24. Hershey, PA: IGI-Global.
6.
JusticeJ. B.MelitskiJ.SmithJ.. 2006. E-government as an instrument of fiscal accountability and responsiveness: Do the best practitioners employ the best practices?American Review of Public Administration36:301–22.
7.
KweitM. G.KweitR. W.. 1984. The politics of policy analysis: The role of citizen participation in analytic decision-making. Policy Studies Review3:234–45.
8.
LovellRoger. 1992. Citizen’s charter: The cultural challenge. Public Administration70:395–404.
9.
LubellMark. 2004. Collaborative watershed management: A view from the grassroots. Policy Studies Journal32:341–61.
10.
OstromElinor. 2005. Understanding institutional diversity. Princeton, NJ: Princeton University Press.
11.
ThalerRichard, H.SunsteinCass R.. 2008. Nudge: Improving decisions about health, wealth, and happiness. London: Yale University Press.
12.
ThomasJohn Clayton. 2012. Citizen, customer, partner: Engaging the public in public management. Armonk, NY: M. E. Sharpe.
13.
Vigoda-GadotE.2007. Revitalizing democracy? New avenues for citizen participation in the era of information technology. Public Administration Review67:789–91.
14.
VroomVictor H.JagoArthur G.. 1988. The new leadership: Managing participation in organizations. EnglewoodCliffs, NJ: Prentice Hall.
15.
WaltersJonathan.
2009. O citizen, where art thou?GoverningApril: 60–62.
