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Articles (75)

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1-10 of 75 results for customer-oriented perception

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Select article: Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

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Research article

First published 2010-08

Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

Ching Sheng Chang, Hae Ching Chang

Western Journal of Nursing Research

Select article: Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

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Research article

First published 2020-7

Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

Emmanuel A. Amangala, Andy Fred Wali

Business Perspectives and Research

Select article: Customers' Perceptions of Salespersons' Orientation and Susceptibility to Salespersons' Influence

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Research article

First published 2003-10

Customers' Perceptions of Salespersons' Orientation and Susceptibility to Salespersons' Influence

Brent G. Goff, Gary B. Jackson

Psychological Reports

Select article: The Relationship between Customer and Supplier Perceptions of the Manufacturer's Market Orientation and It's Business Performance

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Research article

First published 2001-1

The Relationship between Customer and Supplier Perceptions of the Manufacturer's Market Orientation and It's Business Performance

Fred Langerak

International Journal of Market Research

Select article: Customer Orientation

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Research article

First published 2001-02

Customer Orientation

Michael K. Brady, J. Joseph Cronin

Journal of Service Research

Select article: Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

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Research article

First published 2009-6

Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

Dennis J. Scotti, Joel Harmon, Scott J. Behson

Journal of Health and Human Services Administration

Select article: Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

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Other

First published 2004-05

Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

Anna S. Mattila, Paul G. Patterson

Journal of Service Research

Select article: How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry

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Research article

First published 2007-3

How Well Does the Firm Know its Customers? The Moderating Effect of Market Orientation in the Hospitality Industry

Kåre Sandvik, Kjell Grønhaug

Tourism Economics

Select article: CSR Perception Type and Customer Extra-Role Behavior: The Mediating Mechanisms of Customer-Company Identification and Emotional Attachment

Open access

Research article

First published 2025-7

CSR Perception Type and Customer Extra-Role Behavior: The Mediating Mechanisms of Customer-Company Identification and Emotional Attachment

Tian Xia, Qiwang Zhang, Nan Zhang

Sage Open

Select article: Customer-Defined Market Orientation,Brand Image and Customer Satisfaction: A Mediation Approach

Open access

Research article

First published 2022-10

Customer-Defined Market Orientation,Brand Image and Customer Satisfaction: A Mediation Approach

Mustafa Rehman Khan, Naveed R. Khan, V V Ravi Kumar [...]

Sage Open

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