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1-5 of 5 results for customer verbal aggression

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Restricted accessReview articleFirst published February 7, 2019

The impact of customer incivility and verbal aggression on service providers: A systematic review

Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Open accessResearch articleFirst published November, 2023

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Restricted accessResearch articleFirst published November, 2015

When Customers Complain

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published November, 2023

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

Restricted accessResearch articleFirst published September, 2006

The Enemy is Not Us: Unexpected Workplace Violence Trends

Jenny M. Hoobler, Jennifer Swanberg

Public Personnel Management

Search results

Articles (5)

Journals (0)

1-5 of 5 results for customer verbal aggression

Sort by:

Relevance

Select all

Sort by:

Relevance

Restricted accessReview articleFirst published February 7, 2019

The impact of customer incivility and verbal aggression on service providers: A systematic review

Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Open accessResearch articleFirst published November, 2023

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Restricted accessResearch articleFirst published November, 2015

When Customers Complain

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published November, 2023

Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

Restricted accessResearch articleFirst published September, 2006

The Enemy is Not Us: Unexpected Workplace Violence Trends

Jenny M. Hoobler, Jennifer Swanberg

Public Personnel Management