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1-5 of 5 results for customer verbal aggression

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Review article

First published 2019-02-07

The impact of customer incivility and verbal aggression on service providers: A systematic review

Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Open access

Research article

First published 2023-11

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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Research article

First published 2015-11

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

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Research article

First published 2023-11

Omid Kamran-Disfani, Ramin Bagherzadeh, Ashok Bhattarai [...]

Journal of Service Research

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Research article

First published 2006-9

Jenny M. Hoobler, Jennifer Swanberg

Public Personnel Management