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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

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Research article

First published 2007-02

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn A. Massiah

Journal of Service Research

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Research article

First published 1996-11

Customer initiated supported employment

Paul Wehman, Pamela Sherron Targett, Deanie Freeman [...]

Journal of Vocational Rehabilitation

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Research article

First published 2004-06

Decision Support System for Product Configuration in Mass Customization Environments

Juan Diego Frutos, Eduardo Ribas Santos, Denis Borenstein

Concurrent Engineering

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Research article

First published 2010-12

Going Global with Innovations from Emerging Economies: Investment in Customer Support Capabilities Pays Off

Susanna Khavul, Mark Peterson, Drake Mullens [...]

Journal of International Marketing

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Research article

First published 2026-3

Avatar Customization Predicts Subsequent Online Social Support and User Satisfaction via Avatar Identification

Masanori Takano, Kenji Yokotani, Takahiro Kato [...]

Cyberpsychology,Behavior,and Social Networking

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Research article

First published 2000-08

Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2025-5

Propensity Score Analysis of RSA 911 Supported and Customized Employment Outcomes

Audrey Juhasz, Tim Riesen

Journal of Vocational Rehabilitation

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Research article

First published 2014-2

Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

Sandra Gountas, John Gountas, Felix T Mavondo

Australian Journal of Management

Open access

Research article

First published 2023-11

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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