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Retricted access

Research article

First published 2009-11

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux

Journal of Marketing

Open access

Research article

First published 2019-8

The Perils of Service Contract Divestment: When and Why Customers Seek Revenge and How It Can Be Attenuated

Christina M. Haenel, Hauke A. Wetzel, Maik Hammerschmidt

Journal of Service Research

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Research article

First published 1936-1

Customs Duties as a Revenue Resource

A.M. Fox

The ANNALS of the American Academy of Political and Social Science

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Research article

First published 2019-8

The Dark Side of Good Reputation and Loyalty in Online Retailing: When Trust Leads to Retaliation through Price Unfairness

Isabel P. Riquelme, Sergio Román, Pedro J. Cuestas [...]

Journal of Interactive Marketing

Retricted access

Research article

First published 2013-7

Growing Existing Customers’ Revenue Streams through Customer Referral Programs

Ina Garnefeld, Andreas Eggert, Sabrina V. Helm [...]

Journal of Marketing

Retricted access

Research article

First published 2016-8

The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure

Agung Sembada, Yelena Tsarenko, Dewi Tojib

Journal of Service Research

Open access

Research article

First published 2025

Maximizing revenue from satisfaction: Customer-centric perspective on revenue and cost management in hotels

Frederick Ng, Ganna V. Demydyuk, Claire M. Cui

Tourism Economics

Retricted access

Research article

First published 2017-1

Project Customization and the Supplier Revenue–Cost Dilemmas: The Critical Roles of Supplier–Customer Coordination

Yonggui Wang, Jongkuk Lee, Er (Eric) Fang [...]

Journal of Marketing

Retricted access

Research article

First published 2014-09

Randomization Approaches for Network Revenue Management with Customer Choice Behavior

Sumit Kunnumkal

Production and Operations Management

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Research article

First published 2012-01

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Anton Ovchinnikov, Joseph M. Milner

Production and Operations Management

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