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Retricted access

Research article

First published 2010-11

How Complementarity and Substitution Alter the Customer Satisfaction–Repurchase Link

Glenn B. Voss, Andrea Godfrey, Kathleen Seiders

Journal of Marketing

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Research article

First published 2023

Analysing the Impact of Omni-channel Customer Delight on Repurchase Intention

Rajeev Gupta, Vikas Kumar, Arun Kumar Kaushik [...]

Global Business Review

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Research article

First published 2011-11

Mobile Phone Feature Preferences,Customer Satisfaction and Repurchase Intent among Male Users

Matti Haverila

Australasian Marketing Journal

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Research article

First published 2026-3

Hooked on Livestreaming: What Drives Customer Repurchase Intention in E-Commerce?

Linh-Gia Ngoc Phan, Dang Quan Tri, Son-Hoang Dang [...]

Journal of Creative Communications

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Research article

First published 2022-11

Examining the Impact of eWOM-Triggered Customer-to-Customer Interactions on Travelers’ Repurchase and Social Media Engagement

Ernest Emeka Izogo, Mercy Mpinganjira, Heikki Karjaluoto [...]

Journal of Travel Research

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Research article

First published 2009-10

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

Open access

Research article

First published 2019-4

Customers’ Expectation,Satisfaction,and Repurchase Intention of Used Products Online: Empirical Evidence From China

Muhammad Ashfaq, Jiang Yun, Abdul Waheed [...]

Sage Open

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Research article

First published 2001-2

Satisfaction,Repurchase Intent,and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics

Vikas Mittal, Wagner A. Kamakura

Journal of Marketing Research

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Research article

First published 2009-05

The Effects of Relational Benefits On Customers' Perception of Favorable Inequity,Affective Commitment,and Repurchase Intention in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

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Research article

First published 2012-8

The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir

Journal of Service Research

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