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1-10 of 2955 results for customer relationships

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Select article: The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Retricted access

Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

Select article: The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

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Research article

First published 2026-4

The mediating role of customer relationship management in the relationship between customer focus and customer satisfaction at university from an industry perspective

Khleef Ahmed Alkhawaldeh

Industry and Higher Education

Select article: Exploring Relationships Between Customer Satisfaction and Customer Attitude from Customer Relationship Management Viewpoint: An Empirical Study of Leisure Travellers

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Research article

First published 2018-3

Exploring Relationships Between Customer Satisfaction and Customer Attitude from Customer Relationship Management Viewpoint: An Empirical Study of Leisure Travellers

Mohita Maggon, Harish Chaudhry

FIIB Business Review

Select article: Powered by Customers: Relationship Is Key to Surviving 100 Years in Business

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Research article

First published 2015-5

Powered by Customers: Relationship Is Key to Surviving 100 Years in Business

Douglas Morse

Journal of Creating Value

Select article: The Role of Customer Gratitude in Relationship Marketing

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Research article

First published 2009-9

The Role of Customer Gratitude in Relationship Marketing

Robert W. Palmatier, Cheryl Burke Jarvis, Jennifer R. Bechkoff [...]

Journal of Marketing

Select article: The Dynamics Underlying Service Firm—Customer Relationships

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Research article

First published 2008-05

The Dynamics Underlying Service Firm—Customer Relationships

Lloyd C. Harris, Emmanuel Ogbonna

Journal of Service Research

Select article: Using customer relationship management systems at university libraries

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Research article

First published 2017-6

Using customer relationship management systems at university libraries

Nehal Fouad, Najah Al-Goblan

IFLA Journal

Select article: The Role of Customer Relationship Vulnerability in Service Recovery

Open access

Research article

First published 2024-5

The Role of Customer Relationship Vulnerability in Service Recovery

Sadrac Cenophat, Martin Eisend, Tomás Bayón [...]

Journal of Service Research

Select article: Brave New World? On AI and the Management of Customer Relationships

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Research article

First published 2020-8

Brave New World? On AI and the Management of Customer Relationships

Barak Libai, Yakov Bart, Sonja Gensler [...]

Journal of Interactive Marketing

Select article: Customer Relationship for Electronic Payment Products

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Research article

First published 2012-2

Customer Relationship for Electronic Payment Products

Dhananjay Bapat

Global Business Review

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