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Retricted access

Research article

First published 2017-1

Examination of Restaurant Quality,Relationship Benefits,and Customer Reciprocity From the Perspective of Relationship Marketing Investments

Kisang Ryu, Jin-Soo Lee

Journal of Hospitality & Tourism Research

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Research article

First published 2018-2

The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment

Lova Rajaobelina

Journal of Travel Research

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Research article

First published 2020

Using a Customer Relationship Management System to Manage a Quality Improvement Intervention

Hang Pham-Singer, Marie Onakomaiya, Allison Cuthel [...]

American Journal of Medical Quality

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Research article

First published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

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Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

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Research article

First published 1998-04

The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers

Michael J. Dorsch, Scott R. Swanson, Scott W. Kelley

Journal of the Academy of Marketing Science

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Research article

First published 2014-11

Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability

Ryan R. Mullins, Michael Ahearne, Son K. Lam [...]

Journal of Marketing

Open access

Research article

First published 2020-4

The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector

Sadia Khatoon, Xu Zhengliang, Hamid Hussain

Sage Open

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Research article

First published 2008-08

Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

Martin Reimann, Ulrich F. Lünemann, Richard B. Chase

Journal of Service Research

Open access

Research article

First published 2024-10

The Moderating Impact of Employee Job Satisfaction on the Service Quality–Customer Satisfaction Relationship: The Case of the Lebanese Healthcare Institutions

Johnny Chaanine, Esther B. Sleilati

Sage Open

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