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Open access

Research article

First published 2020-11

Customer Engagement: A Systematic Review and Future Research Priorities

Sylvia C. Ng, Jillian C. Sweeney, Carolin Plewa

Australasian Marketing Journal

Retricted access

Research article

First published 2019-11

Priority Service Pricing with Heterogeneous Customers: Impact of Delay Cost Distribution

Ping Cao, Yaolei Wang, Jingui Xie

Production and Operations Management

Retricted access

Research article

First published 2008-9

Customer Prioritization: Does it Pay off,and how Should it be Implemented?

Christian Homburg, Mathias Droll, Dirk Totzek

Journal of Marketing

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Research article

First published 2016-5

How CEOs Can Become More Customeric

Gautam Mahajan

Journal of Creating Value

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Research article

First published 2023-10

Customer segmentation and ex ante fairness: A queueing perspective

Jian Liu, Yong‐Pin Zhou, Jian Chen

Production and Operations Management

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Research article

First published 2025-9

Next-Generation Transit Signal Priority with Advanced Arrival Time Prediction and Custom Traffic Signal Control Logic

Burak Cesme, Jorge A. Barrios, Peter Koonce [...]

Transportation Research Record: Journal of the Transportation Research Board

Open access

Research article

First published 2017-5

An optimization model for multi-type pallet allocation over a pallet pool

Jianwei Ren, Bo Liu, Zhengyu Wang

Advances in Mechanical Engineering

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Research article

First published 2008-12

Making Customer—Service a Priority in Health Care Organizations

Joshua O'Hagan, David Persaud

Healthcare Management Forum

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Research article

First published 2021-8

Service Research Priorities: Managing and Delivering Service in Turbulent Times

Amy L. Ostrom, Joy M. Field, Darima Fotheringham [...]

Journal of Service Research

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Research article

First published 2021-6

Understanding Customer Priorities for Selection of Call Taxi Service Provider

Adimuthu Ramasamy, Kamalakanta Muduli, Aezeden Mohamed [...]

Journal of Operations and Strategic Planning

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