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Research article

First published 2009-11

The Roles of the Physical Environment,Price Perception,and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

Heesup Han, Kisang Ryu

Journal of Hospitality & Tourism Research

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Research article

First published 2014-6

Clustering Customers on the Basis of Their Perceptions of Microfinancing by Banks

Meenu

Paradigm: A Management Research Journal

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

Open access

Research article

First published 2025-7

CSR Perception Type and Customer Extra-Role Behavior: The Mediating Mechanisms of Customer-Company Identification and Emotional Attachment

Tian Xia, Qiwang Zhang, Nan Zhang

Sage Open

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Research article

First published 2019-10

The Secret Ingredient Is Me: Customization Prompts Self-Image-Consistent Product Perceptions

Anne-Kathrin Klesse, Yann Cornil, Darren William Dahl [...]

Journal of Marketing Research

Free access

Research article

First published 2024-6

An Empirical Study on Customer Perception Towards Digital  Marketing in the Banking Sector

Nishita Pruthi, Rohit Bansal

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

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Research article

First published 2009-1

Impact of Communication during Service Encounters on Customer’s Perception of Organization Image

Neera Jai, Anjanee Sethi, Shoma Mukherji

Paradigm: A Management Research Journal

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Research article

First published 2023

Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level,Longitudinal,Cross-Industry Examination

Timothy Keiningham, Lerzan Aksoy, Alexander Buoye [...]

Journal of Service Research

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Research article

First published 2010-08

Moderating Effect of Nurses’ Customer-Oriented Perception Between Organizational Citizenship Behaviors and Satisfaction

Ching Sheng Chang, Hae Ching Chang

Western Journal of Nursing Research

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Research article

First published 2020-7

Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

Emmanuel A. Amangala, Andy Fred Wali

Business Perspectives and Research

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