Sage Journals: Discover world-class research

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Research article

First published 2006-11

Modeling Customer Lifetime Value

Sunil Gupta, Dominique Hanssens, Bruce Hardie [...]

Journal of Service Research

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Research article

First published 2009-2

Probability Models for Customer-Base Analysis

Peter S. Fader, Bruce G.S. Hardie

Journal of Interactive Marketing

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Research article

First published 2019-10

A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer

Rishi Kant, Deepak Jaiswal, Suyash Mishra

Global Business Review

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Research article

First published 2010-5

Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires

Evrim D. Güneş, O. Zeynep Akşin, E. Lerzan Örmeci [...]

Journal of Service Research

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Research article

First published 2013-8

A Partially Hidden Markov Model of Customer Dynamics for CLV Measurement

Jaime Romero, Ralf van der Lans, Berend Wierenga

Journal of Interactive Marketing

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Research article

First published 2017-2

Modeling and simulation of customer dissatisfaction in waiting lines and its effects

Jorge A Alvarado-Valencia, Gabriela C Tueti Silva, Jairo R Montoya-Torres

SIMULATION

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Research article

First published 2021-03-02

Customer stratification theory and value evaluation—analysis based on improved RFM model

Yi Zong, Hao Xing

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2013-3

Understanding the competencies needed to customize jobs: A competency model for customized employment

Jennifer Harvey, Ronald Szoc, Michelle Dela Rosa [...]

Journal of Vocational Rehabilitation

Open access

Research article

First published 2015-10

Customer requirement modeling and mapping of numerical control machine

Zhongqi Sheng, Yazi Wang, Junyou Song [...]

Advances in Mechanical Engineering

Free access

Research article

First published 2017-3

Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model

Lina He, Xinguo Ming, Miao Li [...]

Proceedings of the Institution of Mechanical Engineers,Part B: Journal of Engineering Manufacture

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