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Research article

First published 2025

Do Major Customers Help or Hurt Innovation? The Effects of Customer-Base Concentration on Innovation Volume and Radicalness

Clara Xiaoling Chen, Wei Jiang, Wentao Yao

Production and Operations Management

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Research article

First published 2018-2

Customer Interaction and Innovation in Hybrid Offerings

Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky

Journal of Service Research

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Research article

First published 2012-9

Customer Clusters as Sources of Innovation-Based Competitive Advantage

Vishal Bindroo, Babu John Mariadoss, Rajani Ganesh Pillai

Journal of International Marketing

Open access

Research article

First published 2022-4

Service Innovation,Marketing Innovation and Customer Satisfaction: Moderating Role of Competitive Intensity

Chijioke Nwachukwu, Hieu Minh Vu

Sage Open

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Research article

First published 2019-8

Customer Perceptions of Innovativeness: An Accelerator for Value Co-Creation

Eojina Kim, Liang (Rebecca) Tang, Robert Bosselman

Journal of Hospitality & Tourism Research

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Research article

First published 2019-02-07

Service-innovation capability founded on knowledge from customers

Humaira Yasmeen, Ying Wang, Hashim Zameer [...]

Human Systems Management

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Research article

First published 2020-3

Customer Resistance to Tourism Innovations: Entrepreneurs’ Understanding and Management Strategies

Isabel Rodríguez Sánchez, Allan M. Williams, Hugo García Andreu

Journal of Travel Research

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Research article

First published 2008-7

Customer Participation and the Trade-Off between New Product Innovativeness and Speed to Market

Eric (Er) Fang

Journal of Marketing

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Research article

First published 2025-11

Performance evaluation of co-innovation in open innovation community—from the dual perspective of customer and enterprise

Jing Li, RuiQi Yue, Yong Yang [...]

International Journal of Knowledge-Based and Intelligent Engineering Systems

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Research article

First published 2011-5

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude

Nita Umashankar, Raji Srinivasan, Dustin Hindman

Journal of Service Research

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