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Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

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Research article

First published 2021-11

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

Heewon Kim, Rebecca B. Leach

Management Communication Quarterly

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Research article

First published 2021-3

Customer Injustice and Employee Performance: Roles of Emotional Exhaustion,Surface Acting,and Emotional Demands–Abilities Fit

James J. Lavelle, Deborah E. Rupp, David N. Herda [...]

Journal of Management

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Research article

First published 2025

Will Frontline Employees Feel Betrayed When Firms are Unjust to Customers? A Trickle-In Effect via Role Conflict

Lin Guo, Aaron D. Arndt, Chuanyi Tang

Journal of Service Research

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Research article

First published 2021-5

Unpacking the Relationship Between Customer (In)Justice and Employee Turnover Outcomes: Can Fair Supervisor Treatment Reduce Employees’ Emotional Turmoil?

Danielle D. van Jaarsveld, David D. Walker, Simon Lloyd D. Restubog [...]

Journal of Service Research

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Research article

First published 2008-10

Customer (In)Justice and Emotional Labor: The Role of Perspective Taking,Anger,and Emotional Regulation†

Deborah E. Rupp, A. Silke McCance, Sharmin Spencer [...]

Journal of Management

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Research article

First published 2011-8

It’s Unfair

Christine Porath, Deborah MacInnis, Valerie S. Folkes

Journal of Service Research

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Research article

First published 2022-5

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen (Sharon) Zou, Steven J. Migacz

Cornell Hospitality Quarterly

Open access

Other

First published 2024

The politics of freeports – a place-based analysis of regional economic regeneration in the United Kingdom

Matthew Cotton, David Tyfield, Nicholas Gray [...]

Local Economy: The Journal of the Local Economy Policy Unit

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Research article

First published 2013-7

To act out,to withdraw,or to constructively resist? Employee reactions to supervisor abuse of customers and the moderating role of employee moral identity

Rebecca L Greenbaum, Mary Bardes Mawritz, David M Mayer [...]

Human Relations

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