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Articles (3599)

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Select article: Customer Concentration and Information Transparency: Evidence From China

Open access

Research article

First published 2023-10

Customer Concentration and Information Transparency: Evidence From China

Lili Ren, Chunling Li, Ruijun Zhang [...]

Sage Open

Select article: Information Freshness in Service Queues With Strategic Customers

Retricted access

Research article

First published 2025-2

Information Freshness in Service Queues With Strategic Customers

Jin Xu, Lingjie Duan, Biying Shou [...]

Production and Operations Management

Select article: Measuring the information content of customer foreign exchange orders

Open access

Research article

First published 2014-5

Measuring the information content of customer foreign exchange orders

Sviatoslav Rosov, F. Douglas Foster

Australian Journal of Management

Select article: Evaluating Customer Information Breaches as Service Failures: An Event Study Approach

Retricted access

Research article

First published 2011-2

Evaluating Customer Information Breaches as Service Failures: An Event Study Approach

Arvind Malhotra, Claudia Kubowicz Malhotra

Journal of Service Research

Select article: The impact of information on transportation systems with strategic customers

Retricted access

Research article

First published 2023-07

The impact of information on transportation systems with strategic customers

Dimitrios Logothetis, Antonis Economou

Production and Operations Management

Select article: From Theme Park to Resort: Customer Information Management at Port Aventura

Retricted access

Case report

First published 2011-9

From Theme Park to Resort: Customer Information Management at Port Aventura

Mariano A Hervás, Joan Rodon, Marc Planell [...]

Journal of Information Technology Teaching Cases

Select article: Assessing Customer Expectations of Information Provided On Restaurant Menus: A Confirmatory Factor Analysis Approach

Retricted access

Research article

First published 2008-02

Assessing Customer Expectations of Information Provided On Restaurant Menus: A Confirmatory Factor Analysis Approach

Juline E. Mills, Lionel Thomas

Journal of Hospitality & Tourism Research

Select article: Personalizing the Customization Experience: A Matching Theory of Mass Customization Interfaces and Cultural Information Processing

Retricted access

Research article

First published 2019-12

Personalizing the Customization Experience: A Matching Theory of Mass Customization Interfaces and Cultural Information Processing

Emanuel de Bellis, Christian Hildebrand, Kenichi Ito [...]

Journal of Marketing Research

Select article: When Salespeople Manage Customer Relationships: Multidimensional Incentives and Private Information

Retricted access

Research article

First published 2019-10

When Salespeople Manage Customer Relationships: Multidimensional Incentives and Private Information

Minkyung Kim, K. Sudhir, Kosuke Uetake [...]

Journal of Marketing Research

Select article: A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

Retricted access

Research article

First published 2025-1

A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

Xingyu Wang, Xiaolin (Crystal) Shi, YooHee Hwang [...]

Journal of Hospitality & Tourism Research

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