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1-5 of 5 results for customer gratitude expression

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Open access

Research article

First published 2025-7

Your Appreciation Helps Me Grow: The Influence of Customer Gratitude Expression on Employee Career Growth

Yuan Zhang, Sihong Zhang, Shaoqing Zhang

Sage Open

Retricted access

Research article

First published 2025-12

Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents

Huai-Tzu Cheng, Yang Pan, Rudy Hirschheim

Production and Operations Management

Retricted access

Research article

First published 2015-5

Should Firms Use Small Financial Benefits to Express Appreciation to Consumers? Understanding and Avoiding Trivialization Effects

Peggy J. Liu, Cait Lamberton, Kelly L. Haws

Journal of Marketing

Retricted access

Research article

First published 2003-02

Your Money or Your Life? Psychotic Implications of the Pension Fund System: Towards a Socio-Analysis of the Financial Services Revolution

Burkard Sievers

Human Relations

Open access

Research article

First published 2024-1

Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch

Rebecca Elektra Van Herck, Lieve Vangehuchten

International Journal of Business Communication