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Retricted access

Research article

First published 2014-8

Analyzing Customer Experience Feedback Using Text Mining

Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton [...]

Journal of Service Research

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Research article

First published 2006-06

Calibrating managerial knowledge of customer feedback measures: a conceptual model

Kishore Gopalakrishna Pillai, Ronald E. Goldsmith

Marketing Theory

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Research article

First published 2016-11

Examining the Role of Psychological Ownership and Feedback in Customer Empowerment Strategies

Joe F. Hair, Kati Barth, Doreen Neubert [...]

Journal of Creating Value

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Research article

First published 2017-2

“Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior

Sterling A. Bone, Katherine N. Lemon, Clay M. Voorhees [...]

Journal of Marketing Research

Open access

Review article

First published 2023-09

Sentiment analysis model for Airline customers’ feedback using deep learning techniques

Heba Allah Samir, Laila Abd-Elmegid, Mohamed Marie

International Journal of Engineering Business Management

Open access

Research article

First published 2024-5

Should Net Promoter Score be supplemented with other customer feedback metrics? An empirical investigation of Net Promoter Score and emotions in the mobile phone industry

Steffen Müller, Roger Seiler, Melanie Völkle

International Journal of Market Research

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Other

First published 2004-02

A Tale of Two Countries’ Conservatism,Service Quality,and Feedback on Customer Satisfaction

Christopher A. Voss, Aleda V. Roth, Eve D. Rosenzweig [...]

Journal of Service Research

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Research article

First published 1998-4

Large-Scale Customer Feedback on a State Highway Maintenance Program

Theodore H. Poister, Richard H. Harris, Joseph Robinson

Public Works Management & Policy

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Research article

First published 2013-7

Visual sentiment analysis of customer feedback streams using geo-temporal term associations

Ming C Hao, Christian Rohrdantz, Halldor Janetzko [...]

Information Visualization

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Research article

First published 2001-08

Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants

Jakša J. Kivelä, Carmen Yiu Ha Chu

Journal of Hospitality & Tourism Research

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