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Articles (15)

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1-10 of 15 results for customer bounded rationality

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Select article: When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

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Research article

First published 2024-10

When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

Tao Dai, Mingyu Yu, Yong Wu

SIMULATION

Select article: Learning with Projection Effects in Service Operations Systems

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Research article

First published 2020-01

Learning with Projection Effects in Service Operations Systems

Qiao‐Chu He, Ying‐Ju Chen, Rhonda Righter

Production and Operations Management

Select article: Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning

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Research article

First published 2018-06

Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning

Hang Ren, Tingliang Huang, Kenan Arifoglu

Production and Operations Management

Select article: Service Networks With Open Routing and Procedurally Rational Customers

Open access

Research article

First published 2024-2

Service Networks With Open Routing and Procedurally Rational Customers

Andrew E. Frazelle, Tingliang Huang, Yehua Wei

Production and Operations Management

Select article: Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers

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Research article

First published 2016-11

Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers

Xin Li, Pengfei Guo, Zhaotong Lian

Production and Operations Management

Select article: Decision Biases of Strategic Customers with Private Product‐Value Information: An Experimental Study

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Research article

First published 2019-05

Decision Biases of Strategic Customers with Private Product‐Value Information: An Experimental Study

Yanan Song, Xiaobo Zhao, Wanshan Zhu [...]

Production and Operations Management

Select article: Pricing Diagnosis‐Based Services When Customers Exhibit Sunk Cost Bias

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Research article

First published 2018-07

Pricing Diagnosis‐Based Services When Customers Exhibit Sunk Cost Bias

Guangwen Kong, Sampath Rajagopalan, Chunyang Tong

Production and Operations Management

Select article: From Hybrid Organizations to Social-purpose Hierarchies: Toward a Transaction Cost Economics of Social Enterprises

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Research article

First published 2020-7

From Hybrid Organizations to Social-purpose Hierarchies: Toward a Transaction Cost Economics of Social Enterprises

Alejandro Agafonow

Journal of Interdisciplinary Economics

Select article: The Role of Accelerator Designs in Mitigating Bounded Rationality in New Ventures

Open access

Research article

First published 2019-12

The Role of Accelerator Designs in Mitigating Bounded Rationality in New Ventures

Susan L. Cohen, Christopher B. Bingham, Benjamin L. Hallen

Administrative Science Quarterly

Select article: Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers

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Research article

First published 2021-11

Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers

Zhe George Zhang, Xiaoling Yin

Production and Operations Management

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