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Articles (2045)

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1-10 of 2045 results for customer behavior

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Select article: Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

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Research article

First published 2025

Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro [...]

Tourism and Hospitality Research

Select article: Customer Referral Behavior

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Research article

First published 2015-5

Customer Referral Behavior

Alisha Stein, B. Ramaseshan

Journal of Service Research

Select article: Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Open access

Research article

First published 2021-1

Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment

Hailian Qiu, Ning Wang, Minglong Li

Sage Open

Select article: Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience

Open access

Research article

First published 2021-10

Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience

Xi Chen, Chunlan Jiao, Ran Ji [...]

Sage Open

Select article: Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

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Research article

First published 2005-02

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth

Journal of Management

Select article: Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

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Research article

First published 2019-8

Balancing Frontliners’ Customer- and Coworker-Directed Behaviors When Serving Business Customers

Michel van der Borgh, Ad de Jong, Edwin J. Nijssen

Journal of Service Research

Select article: Data-driven agent-based exploration of customer behavior

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Research article

First published 2018-3

Data-driven agent-based exploration of customer behavior

David Bell, Chidozie Mgbemena

SIMULATION

Select article: Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability

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Research article

First published 2008-08

Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability

Bart Larivière

Journal of Service Research

Select article: Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

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Research article

First published 2017-8

Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate

Kimmy Wa Chan, Taeshik Gong, Ruixue Zhang [...]

Journal of Service Research

Select article: Managing Engagement Behaviors in a Network of Customers and Stakeholders

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Research article

First published 2014-2

Managing Engagement Behaviors in a Network of Customers and Stakeholders

Katrien Verleye, Paul Gemmel, Deva Rangarajan

Journal of Service Research

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