Sage Journals: Discover world-class research

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Review article

First published 2019-02-07

The impact of customer incivility and verbal aggression on service providers: A systematic review

Valentina Sommovigo, Ilaria Setti, Piergiorgio Argentero [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2019-10

Do Supply Chain Auditors Compromise? Evidence From the Association of Supplier Aggressive Revenue Management and Major Customer Dependence

Hsihui Chang, Hsin-Chi Chen, Jengfang Chen [...]

Journal of Accounting,Auditing & Finance

Open access

Research article

First published 2023-6

Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services

Suzanne Mills, Benjamin Owens

Work,Employment and Society

Open access

Research article

First published 2023-11

The role of supervisor support for dealing with customer verbal aggression. Differences between ethnic minority and ethnic majority workers

Franziska J Kößler, Jana B Wilbert, Susanne Veit [...]

German Journal of Human Resource Management: Zeitschrift für Personalforschung

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Research article

First published 2015-11

When Customers Complain

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

Free access

Research article

First published 2024-2

Reactions and underlying mechanisms of customer mistreatment: An integrative review

Neha Bellamkonda, Rahul Chandra Sheel

Organizational Psychology Review

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Research article

First published 2021-3

Workplace Psychological Aggression,Job Stress,and Vigor: A Test of Longitudinal Effects

Omer Farooq Malik, Aaron C. H. Schat, Asif Shahzad [...]

Journal of Interpersonal Violence

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Research article

First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

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Research article

First published 2000-7

Innovations in Customer Service: The Key to Business Success ∗

B M Ghodeswar

Management and Labour Studies

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Research article

First published 2025-5

Humor in Online Brand-to-Brand Dialogues: Unveiling the Difference Between Top Dog and Underdog Brands

Mathieu Béal, Charlotte Lécuyer, Ivan Guitart

Journal of Interactive Marketing

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