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Retricted access

Research article

First published 2016-11

Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers

Xin Li, Pengfei Guo, Zhaotong Lian

Production and Operations Management

Open access

Research article

First published 2022-4

Service Innovation,Marketing Innovation and Customer Satisfaction: Moderating Role of Competitive Intensity

Chijioke Nwachukwu, Hieu Minh Vu

Sage Open

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Research article

First published 2009-6

Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

Dennis J. Scotti, Joel Harmon, Scott J. Behson

Journal of Health and Human Services Administration

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Research article

First published 2009-10

Evaluation of Linkage between Service Quality,Customer Satisfaction and Repurchase Intentions: An Application of SEM

T. Vanniarajan, P. Gurunathan

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2014-12

Linkages between Organization Climate and Work Outcomes: Perceptual Differences among Health Service Professionals as a Function of Customer Contact Intensity

Dennis J. Scotti, Joel Harmon

Journal of Health and Human Services Administration

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Research article

First published 2010-02

Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics

Elten Briggs, Douglas Grisaffe

Journal of Service Research

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Research article

First published 2019-8

When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation

Ella Glikson, Laura Rees, Jochen Wirtz [...]

Journal of Service Research

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Research article

First published 2015-1

Perceived Service Quality,Customer Satisfaction,and Behavioral Intentions

Rocío de Oña, Josέ Luis Machado, Juan de Oña

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2009-8

Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

Adam Finn, Luming Wang, Tema Frank

Journal of Interactive Marketing

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Research article

First published 2005-4

Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

Richard G. Netemeyer, James G. Maxham, Chris Pullig

Journal of Marketing

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