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1-10 of 345 results for contact employees

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Select article: Managing the Ethical Climate of Customer-Contact Service Employees

Retricted access

Research article

First published 2005-05

Managing the Ethical Climate of Customer-Contact Service Employees

Charles H. Schwepker, Michael D. Hartline

Journal of Service Research

Select article: Intergenerational Contact and Older Employees’ Knowledge Sharing: Mediating Effect of Organization-Based Self-Esteem and the Moderating Effect of Age-Inclusive HR Practices

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Research article

First published 2025

Intergenerational Contact and Older Employees’ Knowledge Sharing: Mediating Effect of Organization-Based Self-Esteem and the Moderating Effect of Age-Inclusive HR Practices

Chuangang Shen, Jing Yang, Sanman Hu [...]

Journal of Applied Gerontology

Select article: The Management of Customer-Contact Service Employees: An Empirical Investigation

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Research article

First published 1996-10

The Management of Customer-Contact Service Employees: An Empirical Investigation

Michael D. Hartline, O. C. Ferrell

Journal of Marketing

Select article: The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

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Research article

First published 2000-08

The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations

Jean-Charles Chebat, Paul Kollias

Journal of Service Research

Select article: EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

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Research article

First published 2003-06

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

SUSAN MEYER GOLDSTEIN

Production and Operations Management

Select article: When Do Customer Contact Employees Satisfy Customers?

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Research article

First published 2000-08

When Do Customer Contact Employees Satisfy Customers?

Andrew Sergeant, Stephen Frenkel

Journal of Service Research

Select article: Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

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Research article

First published 2000-4

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham, Daryl O. McKee

Journal of Marketing

Select article: Healthy Workplaces: The Effects of Nature Contact at Work on Employee Stress and Health

Free access

Research article

First published 2011-5

Healthy Workplaces: The Effects of Nature Contact at Work on Employee Stress and Health

Erin Largo-Wight, W. William Chen, Virginia Dodd [...]

Public Health Reports®

Select article: Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

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Research article

First published 2002-4

Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

Neeli Bendapudi, Robert P. Leone

Journal of Marketing

Select article: My Colleagues Are My Friends: The Role of Facebook Contacts in Employee Identification

Open access

Research article

First published 2019-8

My Colleagues Are My Friends: The Role of Facebook Contacts in Employee Identification

Jos Bartels, Mark van Vuuren, Jaap W. Ouwerkerk

Management Communication Quarterly

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