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Research article

First published 2013-5

Got Support? The Impact of Supportive Work Practices on the Perceptions,Motivation,and Behavior of Customer-Contact Employees

John W. Michel, Michael J. Kavanagh, J. Bruce Tracey

Cornell Hospitality Quarterly

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Research article

First published 2013-6

Contact behaviour of children and parental employment behaviour during school closures against the pandemic influenza A (H1N1-2009) in Japan

Kenji Mizumoto, Taro Yamamoto, Hiroshi Nishiura

Journal of International Medical Research

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Research article

First published 2018-8

The Elicitation of Frontline,Customer-Contact,Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity

Song Chang, Sean A. Way, Derek H. K. Cheng

Cornell Hospitality Quarterly

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

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Other

First published 2011-2

The psychological contract of call-centre workers: Employment conditions,satisfaction and civic virtue behaviours

Maria José Chambel, Carlos-María Alcover

Economic and Industrial Democracy

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Open access

Research article

First published 2025-4

Optimising workplace health programmes using organisational culture: Post-COVID perspectives from managers and workplace health experts from the UK contact centre industry

Jillian Manner, Belinda Steffan, Ruth Jepson [...]

Journal of Industrial Relations

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Research article

First published 2018-12

Beyond Silence: A Randomized,Parallel-Group Trial Exploring the Impact of Workplace Mental Health Literacy Training with Healthcare Employees

Sandra E. Moll, Scott Patten, Heather Stuart [...]

The Canadian Journal of Psychiatry

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Other

First published 2007-03

Privacy in occupational health practice: Promoting and impeding factors

Anne M. Heikkinen, Gustav J. Wickström, Helena Leino-Kilpi

Scandinavian Journal of Public Health

Open access

Research article

First published 2016-3-14

A novel approach to early sickness absence management: The EASY (Early Access to Support for You) way

Evangelia Demou, Judith Brown, Kaveh Sanati [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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