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Research article

First published 2009-3

Consumer Satisfaction with the Services of Prosthetics and Orthotics Facilities

Joline Bosmans, Jan Geertzen, Pieter U. Dijkstra

Prosthetics and Orthotics International

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Research article

First published 2011-5

The Effect of Unrelated Supporting Service Quality on Consumer Delight,Satisfaction,and Repurchase Intentions

Xuehua Wang

Journal of Service Research

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Research article

First published 2007-02

Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers’ Satisfaction Evaluations

Karthik Namasivayam, Anna S. Mattila

Journal of Hospitality & Tourism Research

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Research article

First published 2021-06-21

A sentiment analysis of the influence of service attributes on consumer satisfaction

Man Wang, Jia Zhou, Huazhi Lin

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Open access

Research article

First published 2025-1

Clear is Popular: The Emoticon Picture Clarity Affects Consumer Service Satisfaction

Xiaohe Dai, Zhiyuan Huang

Sage Open

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Research article

First published 2010-5

Consumer Goals and the Service Encounter: Evaluating Goal Importance and the Moderating Effect of Goal Progress on Satisfaction Formation

Breffni M. Noone, Anna S. Mattila

Journal of Hospitality & Tourism Research

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Research article

First published 2015-6

Cross-National Differences in Consumer Satisfaction: Mobile Services in Emerging and Developed Markets

Forrest V. Morgeson, Pratyush Nidhi Sharma, G. Tomas M. Hult

Journal of International Marketing

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Research article

First published 1997-9

Consumer satisfaction with the services of the Alzheimer's Association

Nancy Morrow-Howell, Mel Belton, Kathleen O'Brien [...]

American Journal of Alzheimer's Disease & Other Dementias®

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Research article

First published 2016-6

Influence of service quality on consumers’ satisfaction with mobile telecommunication services in Nigeria

Wole Michael Olatokun, Folake Oyelola Ojo

Information Development

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Research article

First published 2003-01

A Multidimensional Approach to the Structure of Consumer Satisfaction with Vocational Rehabilitation Services

John F. Kosciulek

Rehabilitation Counseling Bulletin

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