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Articles (31)

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1-10 of 31 results for consumer complaint behavior

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Select article: Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

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Research article

First published 2002-05

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Select article: Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

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Research article

First published 1998-07

Why Don’t Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Select article: Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

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Research article

First published 1988-1

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Jagdip Singh

Journal of Marketing

Select article: Consumer Medical Complaint Behavior: Determinants of and Alternatives to Malpractice Litigation

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Research article

First published 1984

Consumer Medical Complaint Behavior: Determinants of and Alternatives to Malpractice Litigation

Stephen W. Brown, Teresa A. Swartz

Journal of Public Policy & Marketing

Select article: Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior

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Research article

First published 2012-10

Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior

Lea Dunn, Darren W. Dahl

Journal of Marketing Research

Select article: A Measure of Consumer Complaining Behaviour in Service Industry

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Research article

First published 2015-6

A Measure of Consumer Complaining Behaviour in Service Industry

Prabhjot Kaur, Sanjeev Kumar Sharma

Paradigm: A Management Research Journal

Select article: Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception

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Research article

First published 2020-8

Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception

Yuanyuan Zhou, Bin Tian, Tingting Mo [...]

Journal of Service Research

Select article: Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

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Research article

First published 1996-5

Antecedents and Consequences of Perceived Service Provider Effort in the Hospitality Industry

Beverly Sparks, Graham Bradley

Journal of Hospitality & Tourism Research

Select article: Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

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Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Select article: A Multivariate Analysis of Responses to Dissatisfaction

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Research article

First published 1987-09

A Multivariate Analysis of Responses to Dissatisfaction

Marsha L. Richins

Journal of the Academy of Marketing Science

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