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Research article

First published 2024-6

Consumer Complaint Satisfaction and Customer Retention: A Study of Complaint Satisfaction in Electronic Industry

Madan Lal, Heena Kashyap

Jindal Management Journal

Retricted access

Research article

First published 2008-7

Satisfaction,Complaint,and the Stock Value Gap

Xueming Luo, Christian Homburg

Journal of Marketing

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Research article

First published 2021-3

Importance of Customer Complaint Handling Satisfaction for MSMEs in B2B Context

G. V. Narayan, Y. Srinivasulu, P. Suhail

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

Retricted access

Research article

First published 2025-9

Complaints Management in the Bahi District Council in Tanzania: Examining Customer Satisfaction

Rahel Nasoni Mkoma

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2025-12

Impact of Customer Complaint Handling Satisfaction on Customer Loyalty: Evidence from B2B Plastic Industry

P. Suhail, G. V. Narayan, Y. Srinivasulu

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

Retricted access

Research article

First published 2021-12

Organizational Response to Goods Failure Complaints: The Role of Culture on Perceptions of Interactional Justice and Customer Satisfaction

Etayankara Muralidharan, Wenxia Guo, Hesham Fazel [...]

Global Business Review

Retricted access

Research article

First published 2006-03

Does “Satisfaction” with Local Public Services Affect Complaints (Voice) and Geographic Mobility (Exit)?

Paul J. Devereux, Burton A. Weisbrod

Public Finance Review

Open access

Research article

First published 2022-4

Unhiding Nexus Between Service Quality,Customer Satisfaction,Complaints,and Loyalty in Online Shopping Environment in Pakistan

Muhammad Umair Wattoo, Syed Muhammad Javed Iqbal

Sage Open

Retricted access

Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

Open access

Research article

First published 2021

Complaints and Satisfaction of Patients in Psychiatric Hospitals: The Case of Israel

Keren Semyonov-Tal

Journal of Patient Experience

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