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Articles (364)

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1-10 of 364 results for commitment to service quality

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Select article: The Effect of Undergraduate Students’ Perceived Service Quality on Student Commitment

Open access

Research article

First published 2022-4

The Effect of Undergraduate Students’ Perceived Service Quality on Student Commitment

Sakir Cinkir, Sevgi Yildiz, Gul Kurum

Sage Open

Select article: Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity

Open access

Research article

First published 2020-10

Leadership and Commitment to Service Quality in Pakistani Hospitals: The Contingent Role of Role Clarity

Munwar Hussain Pahi, Umair Ahmed, Abdullah Zafar Sheikh [...]

Sage Open

Select article: The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Retricted access

Research article

First published 2015-2

The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Ivan K. W. Lai

Cornell Hospitality Quarterly

Select article: Effects of Service Quality and Salesperson Characteristics on Consumer Trust and Relationship Commitment: An Empirical Study on Insurance Buyers in India

Retricted access

Research article

First published 2013-12

Effects of Service Quality and Salesperson Characteristics on Consumer Trust and Relationship Commitment: An Empirical Study on Insurance Buyers in India

Tapan K. Panda

Vision: The Journal of Business Perspective

Select article: The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality

Retricted access

Research article

First published 2009-05

The Effects of Leadership Style on Hotel Employees' Commitment to Service Quality

Ronald A. Clark, Michael D. Hartline, Keith C. Jones

Cornell Hospitality Quarterly

Select article: The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Retricted access

Other

First published 2003-07

The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Emin Babakus, Ugur Yavas, Osman M. Karatepe [...]

Journal of the Academy of Marketing Science

Select article: The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

Retricted access

Research article

First published 2001-08

The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents

L. Jean Harrison-Walker

Journal of Service Research

Select article: Quality of service and commitment to tobacco dependence treatment for individuals living with mental disorders in France: A pilot study

Retricted access

Research article

First published 2022-12

Quality of service and commitment to tobacco dependence treatment for individuals living with mental disorders in France: A pilot study

João M Castaldelli-Maia, Priscila D Gonçalves, Danielle R Lima [...]

International Journal of Social Psychiatry

Select article: The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Retricted access

Research article

First published 2007-11

The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty

Alison M. Dean

Journal of Service Research

Select article: Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

Retricted access

Other

First published 2011-5

Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

Ki-Joon Back, Choong-Ki Lee, JeAnna Abbott

Cornell Hospitality Quarterly

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