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Articles (16)

Journals (0)

1-10 of 16 results for citizen-client behavior

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Select article: A Cross-Sectional Study on the Relationship Between Street-Level Bureaucrats’ Role Identity and Their Discretionary Decision-Making Practice toward Citizen-Clients

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Research article

First published 2023-5

A Cross-Sectional Study on the Relationship Between Street-Level Bureaucrats’ Role Identity and Their Discretionary Decision-Making Practice toward Citizen-Clients

Didde Cramer Jensen, Michael Mulbjerg Pedersen

Administration & Society

Select article: Prioritizing exceptional social needs. Experimental evidence on the role of discrimination and client deservingness in public employees’ and citizens’ discretionary behavior

Open access

Research article

First published 2026-1

Prioritizing exceptional social needs. Experimental evidence on the role of discrimination and client deservingness in public employees’ and citizens’ discretionary behavior

Brian Dietrich, Michael Jankowski, Kai-Uwe Schnapp [...]

Public Policy and Administration

Select article: A formal model of street-level bureaucracy

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Research article

First published 2022-2

A formal model of street-level bureaucracy

Ahrum Chang

Rationality and Society

Select article: Power,anxiety,and relationships between returning citizens and parole officers

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Research article

First published 2020-9

Power,anxiety,and relationships between returning citizens and parole officers

Ram A Cnaan, Kelsey Woida

Journal of Social Work

Select article: The Power of the Street-Level Bureaucrat in Public Service Bureaucracies

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Research article

First published 1978-03

The Power of the Street-Level Bureaucrat in Public Service Bureaucracies

Jeffrey Manditch Prottas

Urban Affairs Review

Select article: Street-Level Actors,Migrants,and Gender: Dealing With Divergent Perspectives

Open access

Research article

First published 2022-3

Street-Level Actors,Migrants,and Gender: Dealing With Divergent Perspectives

Katerina Glyniadaki

Administration & Society

Select article: Campaign Effects and the Elusive Swing Voter in Modern Machine Politics

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Research article

First published 2021-1

Campaign Effects and the Elusive Swing Voter in Modern Machine Politics

Kenneth F. Greene

Comparative Political Studies

Select article: Welfare Waiting Rooms

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Research article

First published 1984-01

Welfare Waiting Rooms

Charles B. Goodsell

Journal of Contemporary Ethnography

Select article: Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery

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Research article

First published 2024-6

Emotionally Intelligent Street-Level Bureaucracies: Agenda Setting for Promoting Equity in Public Service Delivery

Zehavit Levitats

Review of Public Personnel Administration

Select article: Social Accountability Between Consensus and Confrontation: Developing a Theoretical Framework for Societal Accountability Relationships of Public Sector Organizations

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Research article

First published 2021-8

Social Accountability Between Consensus and Confrontation: Developing a Theoretical Framework for Societal Accountability Relationships of Public Sector Organizations

Lars Brummel

Administration & Society

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