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Retricted access

Research article

First published 2018-8

The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

Sabine Moser, Jan H. Schumann, Florian von Wangenheim [...]

Journal of Service Research

Free access

Research article

First published 2012-9

P2P Overlay Maintenance Algorithm

S. Umamaheswari, V. Leela

Journal of Algorithms & Computational Technology

Open access

Research article

First published 2021-4

Measure of CLV Toward Market Segmentation Approach in the Telecommunication Sector (Vietnam)

Tu Van Binh, Ngo Giang Thy, Ho Thi Nam Phuong

Sage Open

Retricted access

Research article

First published 2006-8

Improving the diagnosis and prediction of customer churn: A heterogeneous hazard modeling approach

Zainab Jamal, Randolph E. Bucklin

Journal of Interactive Marketing

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Research article

First published 2018-8

“How to Project Customer Retention” Revisited: The Role of Duration Dependence

Peter S. Fader, Bruce G.S. Hardie, Yuzhou Liu [...]

Journal of Interactive Marketing

Open access

Research article

First published 2022-5

The Impact of Churn Labelling Rules on Churn Prediction in Telecommunications

Andrej Bugajev, Rima Kriauzienė, Olegas Vasilecas [...]

Informatica: An International Journal of Computing and Informatics

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Research article

First published 2006-5

Paying Too Much and Being Happy about It: Existence,Causes,and Consequences of Tariff-Choice Biases

Anja Lambrecht, Bernd Skiera

Journal of Marketing Research

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Correction

First published 2018-3

Corrigendum

Educational Evaluation and Policy Analysis

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Research article

First published 2024-2

The Impact of Forced and Reinforced Channel Migration Strategies on Churn: Evidence from a Quasi-Natural Experiment

Anastasia Dikareva-Brugman, Jonne Y. Guyt, Umut Konuș

Journal of Interactive Marketing

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Research article

First published 2025-10

Mitigating Churn After Online Financial Fraud: The Value of Blame Attribution

Sriram Somanchi, Vamsi K Kanuri, Rahul Telang

Production and Operations Management

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