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Research article

First published 2022-08-10

An approach to the classification of educational chatbots

José Fidel Urquiza-Yllescas, Sonia Mendoza, José Rodríguez [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2022-12

The perception of humanness in conversational journalism: An algorithmic information-processing perspective

Donghee Shin

New Media & Society

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Research article

First published 2024-9

The Effect of Healthcare Chatbots’ Information Presentation Styles on User Acceptance in a Knowledge Seeking Task

Samuel N. Koscelny, David M. Neyens

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2025-9

Users Willingness to Use Healthcare Chatbot and its Perceived Impact on Health Self-Management: A Survey Study

Sara Sadralashrafi, David M. Neyens, Yi-Ching Lee

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2025-12

Novel Cognitive Trust Model in Travel Chatbots

Akash Dutt Dubey, Rahul Meena

NMIMS Management Review

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Research article

First published 2025-9

Assessing the impact of chatbots on health decision-making: A multifactorial experimental approach

Zehang Xie

Technology and Health Care

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Research article

First published 2025-11

Can Generative AI Chatbots Emulate Human Connection? A Relationship Science Perspective

Molly G. Smith, Thomas N. Bradbury, Benjamin R. Karney

Perspectives on Psychological Science

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Research article

First published 2023-05

Do Anthropomorphic Chatbots Increase Counseling Satisfaction and Reuse Intention? The Moderated Mediation of Social Rapport and Social Anxiety

Gain Park, Seyoung Lee, Jiyun Chung

Cyberpsychology,Behavior,and Social Networking

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Research article

First published 2024-10

When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context

Minjin (MJ) Rheu, Yue (Nancy) Dai, Jingbo Meng [...]

Communication Research

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Review article

First published 2025

A Systematic Review on Consumer Adoption of AI-driven Chatbots

Kalindu Yatawara, Tharindu Sampath, Poorni Lakshani Kalupahana [...]

Vision: The Journal of Business Perspective

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