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Research article

First published 2017-8

Emotional Labor: Links to Depression and Work-Related Musculoskeletal Disorders in Call Center Workers

Hye-Jin Kim, Jina Choo

Workplace Health & Safety

Open access

Research article

First published 2021

Onsite Versus Remote Working: The Impact on Satisfaction,Productivity,and Performance of Medical Call Center Workers

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

Retricted access

Research article

First published 1995-11

A Call for Worker-Centered Research in Workers' Compensation

Kathleen M. Rest, Charles Levenstein, James Ellenberger

NEW SOLUTIONS: A Journal of Environmental and Occupational Health Policy

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Research article

First published 2022-06-21

Improvements in musculoskeletal symptoms,mental workload and mental fatigue: Effects of a multicomponent ergonomic intervention among call center workers

Ali Seyed Sharifi, Mojtaba Khosravi Danesh, Reza Gholamnia

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2025-10

Protecting Workers From Rude Customers to Enhance Organizational Identification in Emotional Labor Environments: A Study With Call Center Agents

Hyojeong Kim, Nagesh N Murthy, Anurag Agarwal [...]

Production and Operations Management

Retricted access

Research article

First published 2011-10

Language put to Work

Enda Brophy

Journal of Communication Inquiry

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Research article

First published 2009-2

Effects of Using a Screen Filter on Call Center Workers' Visual Fatigue Measurement

Chia-Fen Chi, Yen-Hui Lin

Perceptual and Motor Skills

Retricted access

Book review

First published 2025-8

Book Review: Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age . By Debbie J. Goldman

Jeonghun Kim

ILR Review

Free access

Research article

First published 2012-3

Need for recovery assessment among nursing professionals and call center operators

Cristiane Shinohara Moriguchi, Taísa Trevizani, Roberta de Fátima Carreira Moreira [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

Retricted access

Research article

First published 2009-11

“I would not have been working here!”

Shelly Tara, P. Vigneswara Ilavarasan

Gender,Technology and Development

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