Sage Journals: Discover world-class research

Retricted access

Research article

First published 2026-4

The Choice of Customer Relationship Management Approach in the Supply Chain: Examining Small Business Performance

Mark D. Heileman, Emmanuel T. Kodzi Jr, Timothy L. Pett

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2003-04

Managing customer behaviour dynamics in the multi-channel e-business environment: Enhancing customer relationship capital in the global hotel industry

Panos Louvieris, John Driver, Jan Powell-Perry

Journal of Vacation Marketing

Retricted access

Research article

First published 2002-4

Managing Business-to-Business Customer Relationships following Key Contact Employee Turnover in a Vendor Firm

Neeli Bendapudi, Robert P. Leone

Journal of Marketing

Retricted access

Research article

First published 2015-5

Powered by Customers: Relationship Is Key to Surviving 100 Years in Business

Douglas Morse

Journal of Creating Value

Retricted access

Research article

First published 2008-1

Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision

Ruth N. Bolton, Katherine N. Lemon, Peter C. Verhoef

Journal of Marketing

Retricted access

Research article

First published 2001-1

The Relationship between Customer and Supplier Perceptions of the Manufacturer's Market Orientation and It's Business Performance

Fred Langerak

International Journal of Market Research

Retricted access

Research article

First published 2004-12

The Effects of Customer Relationships and Social Capital on Firm Performance: A Chinese Business Illustration

Xueming Luo, David A. Griffith, Sandra S. Liu [...]

Journal of International Marketing

Open access

Research article

First published 2025-7

Business Performance as a Relationship Between Models of Customer Satisfaction and Financial Performance

Petr Suchanek, Maria Kralova

Sage Open

Retricted access

Research article

First published 2020-4

The relationship between market orientation,customer loyalty and business performance: A sample from the Western Europe hotel industry

Carlos Alberto Fernandes Sampaio, José Manuel Hernández Mogollón, Ricardo José de Ascensão Gouveia Rodrigues

Tourism and Hospitality Research

Retricted access

Research article

First published 2013-5

Customer-Centric Leadership: How to Manage Strategic Customers as Assets in B2B Markets

Christoph Senn, Axel Thoma, George S. Yip

California Management Review

Search results