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Research article

First published 2024-4

Gender and Age Differences in Using Apology Strategies in Saudi Arabia

Munira Ali Al-Azraqi, Albandari Awad Alqahtani, Dalal Alfuhaid

Sage Open

Retricted access

Research article

First published 2021-11

A Discursive Analysis of Crisis Response Strategies in CEO Apologies—Drawing on Linguistic Insights from the Appraisal Framework

Qian Wang, Cindy Sing-Bik Ngai, Rita Gill Singh

Management Communication Quarterly

Retricted access

Research article

First published 2025

How to repair destination image after internal crises? The apology strategies under different information disclosure scenarios

Wen-Qi Ruan, Huang Huang, Yong-Quan Li [...]

Journal of Vacation Marketing

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Research article

First published 2023-8

Argumentative strategies to evade state apologies: The Turkish example

Yeliz Demir, Juliette Schaafsma

Discourse Studies

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Research article

First published 2016-3

Is Apology the Best Policy? An Experimental Examination of the Effectiveness of Image Repair Strategies During Criminal and Noncriminal Athlete Transgressions

Kenon A. Brown

Communication & Sport

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Research article

First published 2013-1

Analysis of the Interactive Relationship Between Apology and Product Involvement in Crisis Communication

Jinbong Choi, Wonjun Chung

Journal of Business and Technical Communication

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Other

First published 2011-9

Apologizing for historical injustice: Emotion,truth and identity in political discourse

Martha Augoustinos, Brianne Hastie, Monique Wright

Discourse & Society

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Research article

First published 1997-08

A Japan-U.S. Comparison of Apology Styles

NAOMI SUGIMOTO

Communication Research

Open access

Research article

First published 2025

Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies

Margot van Mulken, Liza Heslenfled

Business and Professional Communication Quarterly

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Research article

First published 2026-1

To Apologize or Not to Apologize? Trust Repair After Automated Vehicles’ Mistakes

Yunhao Cai, Yueying Chu, Zhigang Xu [...]

Transportation Research Record: Journal of the Transportation Research Board

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