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Articles (19)

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1-10 of 19 results for anthropomorphized chatbots

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Select article: Striking an Emotional Chord: Effects of Emotional Appeals and Chatbot Anthropomorphism on Persuasive Science Communication

Retricted access

Research article

First published 2023-8

Striking an Emotional Chord: Effects of Emotional Appeals and Chatbot Anthropomorphism on Persuasive Science Communication

Jinping Wang, Lulu Peng

Science Communication

Select article: Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Open access

Research article

First published 2022-1

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions

Cammy Crolic, Felipe Thomaz, Rhonda Hadi [...]

Journal of Marketing

Select article: Wow! Interjections Improve Chatbot Performance: The Mediating Role of Anthropomorphism and Perceived Listening

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Research article

First published 2024-10

Wow! Interjections Improve Chatbot Performance: The Mediating Role of Anthropomorphism and Perceived Listening

Ben Sheehan, Hyun Seung Jin, Brett Martin [...]

Communication Research

Select article: Simulating conversations with nature: The effects of an environment-anthropomorphic chatbot on climate attitudes and intentions

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Research article

First published 2025

Simulating conversations with nature: The effects of an environment-anthropomorphic chatbot on climate attitudes and intentions

Jeong-woo Jang, Soeun Yang, Hana Kim

Energy & Environment

Select article: From Assistants to Digital Beings: Exploring Anthropomorphism,Humanness Perception,and AI Anxiety in Large-Language-Model Chatbots

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Research article

First published 2025

From Assistants to Digital Beings: Exploring Anthropomorphism,Humanness Perception,and AI Anxiety in Large-Language-Model Chatbots

Xintong Yao, Yipeng Xi

Social Science Computer Review

Select article: Do Anthropomorphic Chatbots Increase Counseling Satisfaction and Reuse Intention? The Moderated Mediation of Social Rapport and Social Anxiety

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Research article

First published 2023-05

Do Anthropomorphic Chatbots Increase Counseling Satisfaction and Reuse Intention? The Moderated Mediation of Social Rapport and Social Anxiety

Gain Park, Seyoung Lee, Jiyun Chung

Cyberpsychology,Behavior,and Social Networking

Select article: Overcoming polarization with chatbot news? Investigating the impact of news content containing opposing views on agreement and credibility

Open access

Research article

First published 2021-2

Overcoming polarization with chatbot news? Investigating the impact of news content containing opposing views on agreement and credibility

Brahim Zarouali, Mykola Makhortykh, Mariella Bastian [...]

European Journal of Communication

Select article: Engaging guests for a greener tomorrow: Examining the role of hotel chatbots in encouraging pro-environmental behavior

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Research article

First published 2025

Engaging guests for a greener tomorrow: Examining the role of hotel chatbots in encouraging pro-environmental behavior

Deeksha Singh, Sambashiva Rao Kunja

Tourism and Hospitality Research

Select article: The perception of humanness in conversational journalism: An algorithmic information-processing perspective

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Research article

First published 2022-12

The perception of humanness in conversational journalism: An algorithmic information-processing perspective

Donghee Shin

New Media & Society

Select article: Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

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Research article

First published 2023-2

Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

Giulia Pavone, Lars Meyer-Waarden, Andreas Munzel

Journal of Interactive Marketing

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