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Retricted access

Research article

First published 2026-1

Dyadic Interactions and Patient Service Evaluation in Online Healthcare Consultations: The Role of Communication Alignment

Hongying Tan, Benjiang Lu, Zhengrui Jiang [...]

Production and Operations Management

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Research article

First published 2015-4

It's All Good: Corporate Social Responsibility Reduces Negative and Promotes Positive Responses to Service Failures among Value-Aligned Customers

Jeff Joireman, Dustin Smith, Richie L. Liu [...]

Journal of Public Policy & Marketing

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Research article

First published 2026-5

Immersive Experience: Aligning Service Design and Psychological Engagement

Bernd Schmitt, Shuyi Hao

Journal of Service Research

Free access

Research article

First published 2013-5

SBISAF: A Service-Oriented Business and Information Systems Alignment Method

Aurelijus Morkevičius, Saulius Gudas, Darius Silingas

Informatica: An International Journal of Computing and Informatics

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Research article

First published 2012-12

Aligning Transition Services With Secondary Education Reform

Mary E. Morningstar, Diane S. Bassett, Carol Kochhar-Bryant [...]

Career Development and Transition for Exceptional Individuals

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Research article

First published 2013-11

Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning

Nancy J. Sirianni, Mary Jo Bitner, Stephen W. Brown [...]

Journal of Marketing

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Research article

First published 2026

Aligning Pre-Service and In-Service Teacher Professional Development to Support Multilingual Learners of English in Elementary Schools

Sabina Rak Neugebauer, Lia E. Sandilos, Tamara Sniad [...]

Journal of Teacher Education

Open access

Research article

First published 2026-1

Autonomous alignment of continuous railway track geometry recordings from in-service vehicles

Richard Horridge, Edward Stewart, Mani Entezami [...]

Proceedings of the Institution of Mechanical Engineers,Part F: Journal of Rail and Rapid Transit

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Research article

First published 2022-10

MPA/MPP programmes and the future of work: Does MPA curriculum align with civil service requirements

Michael A O’Neill

Teaching Public Administration

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Research article

First published 2014-5

Are We Aligned…Enough? The Effects of Perceptual Congruence Between Service Teams and Their Leaders on Team Performance

Alexander Benlian

Journal of Service Research

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