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Open access

Research article

First published 2024-4

Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory

Nguyen Ngoc Hien, Nguyen Thanh Long, Vo Tan Liem [...]

Sage Open

Retricted access

Research article

First published 2019-7

The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

Xun Xu, Wenhui Liu, Dogan Gursoy

Journal of Travel Research

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Case report

First published 2025

Antecedents to the Failure of Kingfisher Airlines

Nishant Sharma, Rashi Mittal

Asian Journal of Management Cases

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Research article

First published 2019-11

Managing a Data-link Failure of a Single-piloted Airliner during Flight: A System-Theoretic Process Analysis

Daniela Schmid, Bernd Korn, Matthias Wies [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2024-11

Corrosion failure analysis of nuts and locking device assembly at airliner hatch door rods

Ruihan Zhang, Zhen Li, Lijia Wang [...]

Corrosion Engineering,Science and Technology: The International Journal of Corrosion Processes and Corrosion Control

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Research article

First published 2014-11

Service Failure Severity,Customer Satisfaction,and Market Share

Timothy L. Keiningham, Forrest V. Morgeson, Lerzan Aksoy [...]

Journal of Service Research

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Research article

First published 2018-1

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Steven J. Migacz, Suiwen (Sharon) Zou, James F. Petrick

Journal of Travel Research

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Research article

First published 2017-6

The rise and fall of Swissair,1931–2002

Benedikt Meyer

The Journal of Transport History

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Research article

First published 2025-4

Airline Social Media Recovery Satisfaction: Has COVID Changed Everything?

Tripti Ghosh Sharma, Mahima Gupta, Vinu Cheruvil Thomas [...]

Journal of Travel Research

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Research article

First published 2019-9

Challenges and Solutions to Air Transportation in Guinea: A Case Study on the Revival of the National Airline

Zhao Xu, Mamoudou Dioumessy

Journal of Asian and African Studies

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