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Research article

First published 2022-11

Mapping pedagogical touchpoints: Exploring online student engagement and course design

Eseta Tualaulelei, Katie Burke, Melissa Fanshawe [...]

Active Learning in Higher Education

Open access

Research article

First published 2025-7

Assessing the Satisfaction of Young Chinese Cruise Tourists Using the “Quad + SICAS” Touchpoints Model

Hao Liu, Xu Li, Honglei Lu

Sage Open

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Other

First published 2010-01

Use of emotional touchpoints as a method of tapping into the experience of receiving compassionate care in a hospital setting

Belinda Dewar, Richard Mackay, Stephen Smith [...]

Journal of Research in Nursing

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Research article

First published 2022-05

Converting free users to paid subscribers in the SaaS context: The impact of marketing touchpoints,message content,and usage

Hongshuang (Alice) Li

Production and Operations Management

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Research article

First published 2020-11

Moving the Customer Experience Field Forward: Introducing the Touchpoints,Context,Qualities (TCQ) Nomenclature

Arne De Keyser, Katrien Verleye, Katherine N. Lemon [...]

Journal of Service Research

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Article commentary

First published 2026

AI as Co-Creator: Mapping the Multi-Touchpoint Smart Tourist Decision Journey

Joy Mae S. Laciste, Francis Ann R. Sy

Journal of Smart Tourism

Open access

Research article

First published 2019-1

A method of intelligent product design cue construction based on customer touchpoint correlation analysis and positive creativity theory

Weiwei Wang, Ting Wei, Yunyan Zhang [...]

Advances in Mechanical Engineering

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Research article

First published 2020-5

The Trajectory Touchpoint Technique: A Deep Dive Methodology for Service Innovation

Lynn Sudbury-Riley, Philippa Hunter-Jones, Ahmed Al-Abdin [...]

Journal of Service Research

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Research article

First published 2025-5

Unlocking Service Provider Excellence: Expanding the Touchpoints,Context,Qualities Framework

Hsiu-Yu Hung, Nick Lee, Yansong Hu

Journal of Service Research

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Research article

First published 2015

Evaluating care from a care ethical perspective

Esther E Kuis, Anne Goossensen

Nursing Ethics

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