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Articles (12270)

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1-10 of 12270 results for Service relationships

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Select article: Service Brand Relationship Quality

Retricted access

Research article

First published 2015-2

Service Brand Relationship Quality

Bettina Nyffenegger, Harley Krohmer, Wayne D. Hoyer [...]

Journal of Service Research

Select article: Youth Receiving Child Welfare Services and their Preferred Relationships With Their Service Providers

Open access

Research article

First published 2025-9

Youth Receiving Child Welfare Services and their Preferred Relationships With Their Service Providers

Anam Khan, Michael Ungar

Research on Social Work Practice

Select article: The Role of Customer Relationship Vulnerability in Service Recovery

Open access

Research article

First published 2024-5

The Role of Customer Relationship Vulnerability in Service Recovery

Sadrac Cenophat, Martin Eisend, Tomás Bayón [...]

Journal of Service Research

Select article: The Dynamics Underlying Service Firm—Customer Relationships

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Research article

First published 2008-05

The Dynamics Underlying Service Firm—Customer Relationships

Lloyd C. Harris, Emmanuel Ogbonna

Journal of Service Research

Select article: Managing Service Innovation and Interorganizational Relationships for Firm Performance

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Research article

First published 2009-05

Managing Service Innovation and Interorganizational Relationships for Firm Performance

Andreas B. Eisingerich, Gaia Rubera, Matthias Seifert

Journal of Service Research

Select article: Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

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Research article

First published 2015-5

Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

Olaf Hermans

Journal of Creating Value

Select article: Understanding Consumer-Service Brand Relationships: A Case Study Approach

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Research article

First published 2002-7

Understanding Consumer-Service Brand Relationships: A Case Study Approach

Jillian C. Sweeney, Macy Chew

Australasian Marketing Journal

Select article: Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

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Research article

First published 2003-7

Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

Rhett H. Walker, Heather Francis

Australasian Marketing Journal

Select article: Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships

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Research article

First published 2010-3

Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships

Christina Sichtmann, Maren von Selasinsky

Journal of International Marketing

Select article: Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

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Research article

First published 2011-3

Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

Michael K. Hui, Candy K.Y. Ho, Lisa C. Wan

Journal of International Marketing

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