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Research article

First published 2018-1

Applying importance-performance analysis to services of a visitor information center

Jason Draper

Tourism and Hospitality Research

Retricted access

Research article

First published 2009-05

Evolutionary Changes in Service Attribute Importance in a Crisis Scenario The Uruguayan Financial Crisis

Moshe Kim, Nora Lado, Anna Torres

Journal of Service Research

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Research article

First published 2012-10

An importance-performance analysis of food service attributes in gastro-tourism development in Western Tourist Circuit,Kenya

George Otieno Obonyo, Monica Awuor Ayieko, Oscar Ouma Kambona

Tourism and Hospitality Research

Open access

Research article

First published 2024-10

Pre-service Teachers’ Perceived Importance of and Performance on Sustainable Development Goals

Chuan-Chung Hsieh, Wei-Cheng Chien, Ting-Lu Lin

Sage Open

Open access

Research article

First published 2024-10

Enhancement of Marina Service Quality of Yacht Tourism in Taiwan: A Euclidean Distance of Importance-Performance Analysis

Hui-Chiao Wang, Taih-Cherng Lirn

Sage Open

Retricted access

Research article

First published 2026-3

Factors Affecting Traditional and Modern Services Imports in an Emerging Economy: The Role of Real Exchange Rate and Remittances Inflows

Mantu Kumar Mahalik, Shreya Pal

The Indian Economic Journal

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Research article

First published 2004-11

Determining Attribute Importance in a Service Satisfaction Model

Anders Gustafsson, Michael D. Johnson

Journal of Service Research

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Research article

First published 2010-1

Decision Factors in Service Control on High-Frequency Metro Line: Importance in Service Delivery

André Carrel, Rabi G. Mishalani, Nigel H. M. Wilson [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 1995-11

Importance-Performance Analysis as a Guide for Hospitals in Improving Their Provision of Services

David K. Whynes

Health Services Management Research

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Research article

First published 2009-4

Perceived Importance of Employees' Traits in the Service Industry

Rense Lange, James Houran

Psychological Reports

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