You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (406)

Journals (0)

1-10 of 406 results for Service failure types

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Retricted access

Research article

First published 2016-2

Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Seongun Jeon, Jonathan S. Kim

Australasian Marketing Journal

Select article: Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Retricted access

Research article

First published 2022-5

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen (Sharon) Zou, Steven J. Migacz

Cornell Hospitality Quarterly

Select article: Identifying Appropriate Compensation Types for Service Failures

Retricted access

Research article

First published 2014-5

Identifying Appropriate Compensation Types for Service Failures

Holger Roschk, Katja Gelbrich

Journal of Service Research

Select article: The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures

Retricted access

Research article

First published 2001-11

The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures

Anna S. Mattila

Journal of Service Research

Select article: Does the Type and Frequency of Palliative Care Services Received by Patients with Advanced Heart Failure Impact Symptom Burden?

Retricted access

Brief report

First published 2014-01

Does the Type and Frequency of Palliative Care Services Received by Patients with Advanced Heart Failure Impact Symptom Burden?

Lorraine S. Evangelista, Solomon Liao, Marjan Motie [...]

Journal of Palliative Medicine

Select article: A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Retricted access

Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

Select article: The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies

Retricted access

Research article

First published 2004-12

The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies

Christopher W. Craighead, Kirk R. Karwan, Janis L. Miller

Production and Operations Management

Select article: Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective

Open access

Research article

First published 2021-1

Data-Driven Approach to Dual Service Failure Monitoring From Negative Online Reviews: Managerial Perspective

Junegak Joung, Ki-Hun Kim, Kwangsoo Kim

Sage Open

Select article: Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

Retricted access

Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

Select article: The Price of Good Friendships: Examining the Roles of Relationship Norms and Perceived Controllability in Service Failure Encounters

Retricted access

Research article

First published 2023-1

The Price of Good Friendships: Examining the Roles of Relationship Norms and Perceived Controllability in Service Failure Encounters

Zongchao Cathy Li, Weiting Tao, Linwan Wu

International Journal of Business Communication

1
2
3
•••
41
10 / page

Article type

Publication date

Subjects

Access