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Research article

First published 2016-10

From Game Design to Service Design

Sol Klapztein, Carla Cipolla

Simulation & Gaming

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Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

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Research article

First published 2023-5

Modular Service Design of Information Technology-Enabled Services

Tuure Tuunanen, Markus Salo, Feng Li

Journal of Service Research

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Editorial

First published 2018-2

Upframing Service Design and Innovation for Research Impact

Lia Patrício, Anders Gustafsson, Raymond Fisk

Journal of Service Research

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Research article

First published 2025

Service Design for Humanitarian Value

Meredith A. Rhoads, Aronté Marie Bennett, Courtney Nations Azzari [...]

Journal of Service Research

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Research article

First published 2005-08

A TRIZ-Based Method for New Service Design

Kah-Hin Chai, Jun Zhang, Kay-Chuan Tan

Journal of Service Research

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Research article

First published 2018-2

Service Design as an Approach to Implement the Value Cocreation Perspective in New Service Development

Eun Yu, Daniela Sangiorgi

Journal of Service Research

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Research article

First published 2019-04

When Should Customers Control Service Delivery? Implications for Service Design

Ioannis Bellos, Stylianos Kavadias

Production and Operations Management

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Research article

First published 2011-5

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha [...]

Journal of Service Research

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Research article

First published 2013-5

Biologically Inspired Approaches to Strategic Service Design

George Baltas, Stelios Tsafarakis, Charalampos Saridakis [...]

Journal of Service Research

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