You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (1896)

Journals (0)

1-10 of 1896 results for Service Recovery

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries

Retricted access

Research article

First published 2022-1

Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries

Karin Weber, Cathy H. C. Hsu

Journal of Travel Research

Select article: Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Retricted access

Research article

First published 2003-11

Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Haemoon Oh

Journal of Hospitality & Tourism Research

Select article: Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Retricted access

Research article

First published 2021-5

Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Hung M. Dao, Aristeidis Theotokis

Journal of Interactive Marketing

Select article: Service Recovery Paradox: The Success Parameters

Retricted access

Research article

First published 2014-6

Service Recovery Paradox: The Success Parameters

Anupam Krishna, G.S. Dangayach, Sonal Sharma

Global Business Review

Select article: The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

Retricted access

Research article

First published 2019-2

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

Arne K. Albrecht, Tobias Schaefers, Gianfranco Walsh [...]

Journal of Service Research

Select article: Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

Retricted access

Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

Select article: The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Retricted access

Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

Select article: The Role of Customer Relationship Vulnerability in Service Recovery

Open access

Research article

First published 2024-5

The Role of Customer Relationship Vulnerability in Service Recovery

Sadrac Cenophat, Martin Eisend, Tomás Bayón [...]

Journal of Service Research

Select article: Confirmatory Factor Analysis of Determinants of Service Recovery

Retricted access

Research article

First published 2011-6

Confirmatory Factor Analysis of Determinants of Service Recovery

Nidhi Sabharwal, Harmeen Soch

Global Business Review

Select article: Diffusing Customer Anger in Service Recovery: A Conceptual Framework

Retricted access

Research article

First published 2003-7

Diffusing Customer Anger in Service Recovery: A Conceptual Framework

Doan T. Nguyen, Janet R. McColl-Kennedy

Australasian Marketing Journal

1
2
3
•••
190
10 / page

Article type

Publication date

Subjects

Access