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Articles (125)

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1-10 of 125 results for Service Chats

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Select article: Service Quality and Information Value of Online Travel Chat - A Case from KTO's 1330 Chat

Retricted access

Research article

First published 2022-12

Service Quality and Information Value of Online Travel Chat - A Case from KTO's 1330 Chat

Petya Todorova, Hyemin Kim, Chulmo Koo

Journal of Smart Tourism

Select article: Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

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Research article

First published 2024-12

Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

Tingting Jiang, Qian Guo, Yuhan Wei [...]

Journal of Information Science

Select article: “Do I understand you right then?”: (re)formulations of users’ initial problem descriptions in social services’ online chat

Open access

Research article

First published 2022-11

“Do I understand you right then?”: (re)formulations of users’ initial problem descriptions in social services’ online chat

Qualitative Social Work

Select article: Sports Viewing Experience on Social Live Streaming Services: Examination of the Impact of Live Chat and Streamer Presence on Flow

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Research article

First published 2024-12

Sports Viewing Experience on Social Live Streaming Services: Examination of the Impact of Live Chat and Streamer Presence on Flow

Deokkyung Ock, Yongjin Hwang, Seomgyun Lee

Sport Marketing Quarterly

Select article: Consultee satisfaction in ending chats of an e-counseling service

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Research article

First published 2018-8

Consultee satisfaction in ending chats of an e-counseling service

Maria Christodoulidou

Discourse Studies

Select article: Peer Counseling in an Online Chat Service: A Content Analysis of Social Support

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Research article

First published 2011-04

Peer Counseling in an Online Chat Service: A Content Analysis of Social Support

Ruben Fukkink

Cyberpsychology,Behavior,and Social Networking

Select article: Towards a conversational culture? How participants establish strategies for co-ordinating chat postings in the context of in-service training

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Other

First published 2010-02

Towards a conversational culture? How participants establish strategies for co-ordinating chat postings in the context of in-service training

Mona Nilsen, Åsa Mäkitalo

Discourse Studies

Select article: Growing Up Amidst Active Warfare: Understanding the Experiences of Ukrainian Adolescents Through Chat Data

Open access

Research article

First published 2025-5

Growing Up Amidst Active Warfare: Understanding the Experiences of Ukrainian Adolescents Through Chat Data

Venla Hakala, Laura Mielityinen, Kirsi Peltonen [...]

Youth & Society

Select article: Creating a Digital Trauma Informed Space: Chat and Text Advocacy for Survivors of Violence

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Research article

First published 2022-10

Creating a Digital Trauma Informed Space: Chat and Text Advocacy for Survivors of Violence

Leila Wood, Dixie Hairston, Rachel Voth Schrag [...]

Journal of Interpersonal Violence

Select article: Five Years of Youth Engagement with Kids Help Phone Canada (Part 1): Phone,Chat,Text,and Peer-to-Peer Service Usage Nationally,Provincially,and Over Time

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Research article

First published 2024-03

Five Years of Youth Engagement with Kids Help Phone Canada (Part 1): Phone,Chat,Text,and Peer-to-Peer Service Usage Nationally,Provincially,and Over Time

Sarah Mughal, Sarah V. McIlwaine, Sai Swaroop [...]

Telemedicine and e-Health

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