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Retricted access

Research article

First published 2003-02

An Examination Of The Servqual Dimensions Using The Guttman Scaling Procedure

Tae-Hwan Yoon, Yuksel Ekinci

Journal of Hospitality & Tourism Research

Free access

Research article

First published 2004-4

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay K Jain, Garima Gupta

Vikalpa: The Journal for Decision Makers

Retricted access

Research article

First published 2000-12

Ensuring Service Quality for Campus Career Services Centers: A Modified SERVQUAL Scale

Brian T. Engelland, Letty Workman, Mandeep Singh

Journal of Marketing Education

Retricted access

Research article

First published 2019-3

Exploring the Service Quality determinants of Solar Product Dealers

Vikas Kumar, Bikramjit Singh Hundal, Komalpreet Kaur

Asia-Pacific Journal of Management Research and Innovation

Retricted access

Research article

First published 1997-3

Measuring Service Quality: A Test-retest Reliability Investigation of Servqual

Ka Shiing Woo, Simon S K Lam

International Journal of Market Research

Retricted access

Research article

First published 2007-10

Assessing the Multidimensional and Hierarchical Structure of Servqual

Jun Ma, Milton E. Harvey, Michael Y. Hu

Psychological Reports

Open access

Research article

First published 2023-10

PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective

Juhi Kamakoty, Sandeep Singh

Sage Open

Retricted access

Research article

First published 1991-10

Measuring Service Quality in the Travel and Tourism Industry

Gavin R. Fick, J.R. Brent Ritchie

Journal of Travel Research

Retricted access

Research article

First published 2012-6

Tourism Service Quality: A Dimension-specific Assessment of SERVQUAL *

Mushtaq Ahmad Bhat

Global Business Review

Open access

Research article

First published 2014

Measuring the Quality of Ecotourism Services

Nor’Aini Yusof, Faiz Abd Rahman, Mohd Fitri Che Jamil [...]

Sage Open

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